Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Bronto Skylift
  1. Bronto Skylift
  2. Bronto One
  3. Raise a request

Bronto One

Welcome to Bronto One solution and request center! You can raise a request using the options provided.

Maintenance service requests

Product support request

Product support and help issues

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"a67a967389edc76db77b46333b887b489d9256cf_lout","branding":{"id":"1","key":"bh","name":"Bronto One","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e4670","headerLinkHoverBGColor":"#1e4670","headerBadgeColor":"#1e4670"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bronto Skylift","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bronto Skylift","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6419a86f-c77e-4dc2-af9c-9c86da46e81c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTg2ZTAyNS1iOTRlLTQxMTMtOTExOS04YzI5NTY2ZWNkNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0MTlhODZmLWM3N2UtNGRjMi1hZjljLTljODZkYTQ2ZTgxYyI6WyJyZWFkIl19LCJleHAiOjE3Njg2NTY2MTUsIm5iZiI6MTc2ODY1NjAxNX0.Mvu47qpjzjXVy850H3ZGVubykXvJRNNaQSNjsdnDcDE&client=ca86e025-b94e-4113-9119-8c29566ecd68&height=300&mode=fit","bannerMediaApiFileId":"6419a86f-c77e-4dc2-af9c-9c86da46e81c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"bh","projectId":10001,"serviceDeskId":1,"name":"Bronto One","description":"<p>Welcome to Bronto One solution and request center! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"22","name":"Product support request","descriptionHtml":"","callToAction":"Product support request","introHtml":"<p>Product support and help issues</p>","icon":10472,"iconUrl":"https://servicebronto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"73","name":"Spare part inquiry","descriptionHtml":"","callToAction":"Spare part inquiry","introHtml":"<p>Spare part inquiry</p>","icon":10496,"iconUrl":"https://servicebronto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[14],"key":""},{"id":"20","name":"Training request","descriptionHtml":"","callToAction":"Training request","introHtml":"<p>Training inquiry or order</p>","icon":10498,"iconUrl":"https://servicebronto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"<p>Please apply unit SERIAL NUMBER and contact e-mail to support request. Serial number can be found from manufacturing plate located at side of the turntable.</p>","callToAction":"Emailed request","introHtml":"<p>Support Request received from your email support channel / Home page.</p>","icon":10527,"iconUrl":"https://servicebronto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Maintenance service requests"},{"id":14,"name":"Spare part requests"}],"orderMapping":{"1":[22,20],"14":[73]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3cc75375-442d-3812-9a03-2d00acb59e07","appLinkName":"System Confluence","appLinkUrl":"https://servicebronto.atlassian.net/wiki","spaceKey":"BH","spaceName":"Bronton huoltopyynnöt","spaceUrl":"https://servicebronto.atlassian.net/wiki/spaces/BH","isServer":false},"labels":[],"projectKey":"BH","serviceDeskId":1,"kbLinkDomainURLs":["https://servicebronto.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTg2ZTAyNS1iOTRlLTQxMTMtOTExOS04YzI5NTY2ZWNkNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NTcyMTUsIm5iZiI6MTc2ODY1NjAxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.MrZtJBTvS_CzMjx-9gciZliUUGXhZeIvZq4ORBjWF-w","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ca86e025-b94e-4113-9119-8c29566ecd68","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4415b7f3-7c0b-43f8-a405-63254f4919b5","name":"Administrator","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/4415b7f3-7c0b-43f8-a405-63254f4919b5","createdAt":"1645184221902"},{"id":"4bec51bc-0083-4615-a9df-dca76758d7de","name":"How to articles","description":"Software update, memload files, hetronic pairing etc.","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/4bec51bc-0083-4615-a9df-dca76758d7de","createdAt":"1664440924205"},{"id":"bbcfce2a-108e-41ae-ad3a-1b729a3662f0","name":"Testing forms","description":"Leakage/load test instructions and forms","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/bbcfce2a-108e-41ae-ad3a-1b729a3662f0","createdAt":"1646998659490"},{"id":"6443664d-c018-4541-8837-e84401acf02b","name":"Mechanical systems","description":"Structure related articles, repair welding etc.","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/6443664d-c018-4541-8837-e84401acf02b","lastUpdated":"1738732224402","createdAt":"1664444180280"},{"id":"8db416e7-8e8b-427c-9e70-266e1cca36b2","name":"Hydraulic systems","description":"F28ALR, F32TLK, F35EM, F45XR, F-RPX hydraulic components","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/8db416e7-8e8b-427c-9e70-266e1cca36b2","lastUpdated":"1664440465581","createdAt":"1646821262673"},{"id":"89173588-09b2-4b4c-b11f-76f08640742e","name":"Electrical systems","description":"B3+, B4+, B5+ system, limit switches and sensors","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/89173588-09b2-4b4c-b11f-76f08640742e","createdAt":"1664440549692"},{"id":"bfdedd33-f54c-41e4-bbce-ab60eecf003c","name":"Optional systems","description":"Optional components ie. Ultrasonic sensors, Wire watcher etc.","categoryUrl":"https://servicebronto.atlassian.net/servicedesk/customer/portal/1/topic/bfdedd33-f54c-41e4-bbce-ab60eecf003c","lastUpdated":"1664441164107","createdAt":"1664441023509"}]}},"reqCreate":{"id":22,"projectId":10001,"issueType":{"id":"10011","name":"Service Request"},"form":{"name":"Product support request","descriptionHtml":"","callToAction":"Product support request","intro":"<p>Product support and help issues</p>","instructions":"","icon":10472,"iconUrl":"https://servicebronto.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Serial number / Unit / Short description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/22","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/22","calendarParams":{"firstDay":0,"date":"2026-01-17T15:20:15+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3cc75375-442d-3812-9a03-2d00acb59e07","appLinkName":"System Confluence","appLinkUrl":"https://servicebronto.atlassian.net/wiki","spaceKey":"BH","spaceName":"Bronton huoltopyynnöt","spaceUrl":"https://servicebronto.atlassian.net/wiki/spaces/BH","isServer":false},"labels":[],"projectKey":"BH","serviceDeskId":1,"kbLinkDomainURLs":["https://servicebronto.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTg2ZTAyNS1iOTRlLTQxMTMtOTExOS04YzI5NTY2ZWNkNjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NTcyMTUsIm5iZiI6MTc2ODY1NjAxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.MrZtJBTvS_CzMjx-9gciZliUUGXhZeIvZq4ORBjWF-w","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ca86e025-b94e-4113-9119-8c29566ecd68","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2025-01-27T11:20:52.543729039Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[22],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Product support request, Customer","submit":{"lock":false,"pdf":false},"templateFormUuid":"0f7284c2-3cb5-4092-96fb-82f2f261449c"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"50f11f7b-6fdf-4755-a2b5-9ba8f96e55b6"},"content":[{"type":"text","text":"Sorry to hear that you are experiencing an issue. Please provide as much information as possible about the issue. This will help us diagnose and fix your problem more effectively."}]}]},{"type":"heading","attrs":{"level":2,"localId":"e6256812-7a0c-41cc-8c12-208fc7d4198c"},"content":[{"type":"text","text":"Optional contact person (Customer side)"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"95b9e440-6218-419c-9440-521a51edc7e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"4450633a-a695-49e7-b0a9-61e6bebc84b1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"cf5c9c4f-ae14-435b-8304-48957e2992d7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"68a6dce3-c3df-43cb-b2f6-d180472ed492"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"22bc117a-729e-4966-9e08-2a96fe0abdeb"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"b7fcc147-d4c1-4f1e-9e81-bba5c7800b7e"},"content":[{"type":"text","text":"Unit details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"2838b197-3bb5-4493-b521-058c4ebf8cd0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"fb5b2c8a-3d47-431e-a4ee-ec2c44cca302"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"67eeef3d-8f2d-4222-8df5-221f30b8f9d3"},"content":[{"type":"text","text":"Type of failure"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"1900fb51-239b-421e-bbdd-8f9cadb2dba1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"db231c89-8e49-47ed-903d-e614f8ecb406"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"eb3d405a-11dc-40ba-9065-7ea73fc01702"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"81805aac-470e-48cb-b854-5212f161a1d8"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"Unit type","description":"","validation":{"rq":false,"mnc":2},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Job title","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"35":{"type":"ts","label":"Serial number (e.g. 12345-098)","description":"","validation":{"rq":true,"mnc":4},"jiraField":"customfield_10078","questionKey":""},"5":{"type":"te","label":"Email","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"7":{"type":"cs","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Electrical","other":false},{"id":"2","label":"Hydraulic","other":false},{"id":"3","label":"Mechanical","other":false},{"id":"4","label":"Problem with use","other":false},{"id":"5","label":"Remote diagnostic request","other":false},{"id":"6","label":"Other type","other":false}],"questionKey":""},"41":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Department","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"39":{"type":"tl","label":"What have you already done to fix the failure?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"38":{"type":"rt","label":"Describe the failure as detailed as possible","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"0f7284c2-3cb5-4092-96fb-82f2f261449c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2025-01-27T11:20:52.543729039Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[22],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Product support request, Customer","submit":{"lock":false,"pdf":false},"templateFormUuid":"0f7284c2-3cb5-4092-96fb-82f2f261449c"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"50f11f7b-6fdf-4755-a2b5-9ba8f96e55b6"},"content":[{"type":"text","text":"Sorry to hear that you are experiencing an issue. Please provide as much information as possible about the issue. This will help us diagnose and fix your problem more effectively."}]}]},{"type":"heading","attrs":{"level":2,"localId":"e6256812-7a0c-41cc-8c12-208fc7d4198c"},"content":[{"type":"text","text":"Optional contact person (Customer side)"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"95b9e440-6218-419c-9440-521a51edc7e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"4450633a-a695-49e7-b0a9-61e6bebc84b1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"cf5c9c4f-ae14-435b-8304-48957e2992d7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"68a6dce3-c3df-43cb-b2f6-d180472ed492"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"22bc117a-729e-4966-9e08-2a96fe0abdeb"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"b7fcc147-d4c1-4f1e-9e81-bba5c7800b7e"},"content":[{"type":"text","text":"Unit details"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"2838b197-3bb5-4493-b521-058c4ebf8cd0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"fb5b2c8a-3d47-431e-a4ee-ec2c44cca302"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"67eeef3d-8f2d-4222-8df5-221f30b8f9d3"},"content":[{"type":"text","text":"Type of failure"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"1900fb51-239b-421e-bbdd-8f9cadb2dba1"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"db231c89-8e49-47ed-903d-e614f8ecb406"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"eb3d405a-11dc-40ba-9065-7ea73fc01702"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"81805aac-470e-48cb-b854-5212f161a1d8"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"Unit type","description":"","validation":{"rq":false,"mnc":2},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Job title","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"35":{"type":"ts","label":"Serial number (e.g. 12345-098)","description":"","validation":{"rq":true,"mnc":4},"jiraField":"customfield_10078","questionKey":""},"5":{"type":"te","label":"Email","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"7":{"type":"cs","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Electrical","other":false},{"id":"2","label":"Hydraulic","other":false},{"id":"3","label":"Mechanical","other":false},{"id":"4","label":"Problem with use","other":false},{"id":"5","label":"Remote diagnostic request","other":false},{"id":"6","label":"Other type","other":false}],"questionKey":""},"41":{"type":"at","label":"Attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Department","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"39":{"type":"tl","label":"What have you already done to fix the failure?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Phone","description":"","validation":{"rq":false,"mnc":1},"choices":[],"questionKey":""},"38":{"type":"rt","label":"Describe the failure as detailed as possible","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"0f7284c2-3cb5-4092-96fb-82f2f261449c"},"linkedJiraFields":["customfield_10078"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=servicebronto","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a67a967389edc76db77b46333b887b489d9256cf_lout","baseUrl":"https://servicebronto.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://servicebronto.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ca86e025-b94e-4113-9119-8c29566ecd68","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7bfe130accbd4bcfb52937ce73db2326","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://servicebronto.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}